Loan Servicing Powered by Cenlar
EXPERIENCE — The leading organizer dedicated entirely to credit unions with a superior loan servicing solution, focused on delivering a "WOW" member experience... that's what Prime Alliance Loan Servicing Powered by Cenlar is all about!
A private label, branded loan servicing program for credit unions nationwide that delivers a high quality member service experience with all the loan servicing activities - including member call center, escrow administration, default administration loss mitigation, cash processing, investor and asset reporting, satisfaction processing, special loan handling and other servicing activities.
Our service results are credit union "tried, true and trusted". We have created a cost-effective solution using state-of-the-art technology to support a wide range of ever growing industry products and the infrastructure to control member security and credit union privacy.
How have other credit unions benefited by our experience and service:
- Able to focus on other areas to maintain and expand their member relationships
- Improved areas of service - branch payment, increased web site
Real Estate Loan information - Compliance - adherence with NCUA guidelines
- Improved bottom line
INNOVATION — Measurable advantages include:
- Integration with your core processing system - data availability online to your Member Service representatives
- Member retention programs, cross-selling for other products and services or live member calls transferring for other product and sales opportunities - always reinforcing your member-for-life strategy
- Experienced, dedicated Relationship Team as your point of contact to answer questions, saving you valuable time and increasing your bottom line
CHOICES — Private label service will deliver the following:
- Dedicated toll-free number greeting your members with your name
- Your name and logo on all correspondence
- Payments are made payable to you and accepted and processed at your branches
- Credit bureau reporting in your name
- Branded web site
- Payment drafting in your name
- Call statistics, performance measures, and high quality contacts with your members, including multiple language member service
Partner with us and experience first hand our business knowledge, industry experience, and outstanding service to deliver quality servicing to you and your members.